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Find direct answers below or email us. Please never include passwords, full payment details, or highly sensitive personal information in a support message.
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Frequently asked questions
Do I need a subscription to use Vella?
Yes. Access to Vella’s app content and features requires a paid Premium subscription or an active trial. If the store shows that you are eligible, it may offer a one-month trial; trial eligibility, the post-trial renewal price, and the billing period are shown before you confirm.
How do I cancel or manage Premium?
Subscriptions are managed by Apple or Google. Open Vella Settings and choose Manage subscription, or use the subscriptions section of your App Store or Google Play account. When your current trial or paid period ends, app content and features lock; you can still manage or delete your account and data, restore purchases, and manage the subscription. Deleting the app does not cancel a subscription.
Can I restore a previous purchase?
Yes. Sign in with the Vella account you used before, make sure the device is using the same store account, then choose Restore purchases on the Premium screen.
How does Vella use AI?
AI may expand search intent, draft reflection prompts, and assist with moderation of public content. Displayed Scripture always comes from an approved edition stored in Vella’s corpus and is never written or translated by AI. Reflection prompts are commentary and may be wrong.
How do notifications work?
Notifications remain off until you explicitly enable them. You can choose a daily local time and either Scripture-and-prayer or quiet encouragement, then change or disable the reminder in Vella at any time. Supported community activity may also be delivered while notifications are enabled. Device permission can always be revoked in system settings.
What happens to my private notes?
Notes remain private to your account. They are not posted to Faith Feed unless you deliberately create a separate public post.
Account & data
Delete your Vella account
You can request permanent account deletion in the app. If you no longer have access, email support@vella.one from the address linked to your account. A store subscription must be canceled separately through Apple or Google.
- Open Vella and go to Profile or Settings.
- Choose Delete account and confirm the information shown.
- Separately cancel any active subscription in your Apple or Google account.
- If you cannot sign in, contact support@vella.one so we can verify ownership.
We normally answer support requests within a few business days. Limited billing, transaction, fraud-prevention, security, and backup records may be retained where required or permitted by law.